We are Niche Restaurants Ltd trading as No. 27 The Terrace
You can contact us by sending an email to info @ 27theterrace.restaurant (remove the spaces on both sides of the @ symbol) or by calling 01736 797450
When we say “we”, “us” or “No. 27 The Terrace” it is because that is who we are and we own and manage the Site.
This policy sets out how we handle your personal information if you are a visitor to our site. We are committed to protecting and respecting your privacy.
We are the data controller of the personal data we collect through the Site.
What personal data we collect and why we collect it
When you visit this site, the personal data we collect from you is related to the information you provide when
- using our contact form, that is, your name and email address so that we can respond to you
- using regular email
- subscribe to our newsletter, that is, your name and email address. MailChimp processes this data to allow us to send you updates and other marketing information.
* See the ‘Who we share your data with’ section below.
Personal but non-identifiable data is also generated from technical processes such as cookies. See the next section.
We may also collect data from and about you through
- direct interactions. You can provide us with your identity, contact, profile, marketing and communications data by completing forms or by contacting us by post, phone, email, social media or otherwise. This includes the personal data that you provide when you purchase any of our products or services in our store or at our events.
- contacting us by phone
- meet with one of our staff members to discuss our products and services
- request marketing and publications to be sent to you
- participate in a contest, promotion or survey
Our website is not intended for children and in this regard we do not knowingly collect data related to children.
If you use a website contact, we require their name and email address. Our contact form sends this information to us as an ordinary email. The information you provide is not stored on the website. We will try to respond to you within 24 hours. Any email from us will come from our domain and will have a name followed by @27theterrace.restaurant
When you send us an email or use the contact form, your details are only used for customer service purposes. Your details will not be used for marketing purposes and you will not be added to our mailing list unless you specifically use the registration form.
In order for this site to function properly, we sometimes place small data files called cookies on your device. Most of the big websites do this too. We may collect information about your computer, including, where available, your IP address, operating system, and browser type, for system administration and statistical analysis. These are statistical data on the actions and browsing patterns of our users and do not identify any individual.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. Allow the site
The web remembers your actions and preferences (for example, login, language, font size, and other display preferences) over a period of time, so you don’t have to re-enter them every time you return to the site or browse. from one page to another.
We use the following cookies:
Strictly necessary cookies. They are cookies necessary for the operation of the website. They include, for example, cookies that allow you to use the shopping cart.
Analytical / performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around the website when they use it. This helps us improve the way the website works.
Functionality cookies. These are used to recognize you when you return to the Site. This allows us to remember your preferences and, for example, we will fill in your details on the payment page if you have visited it before.
The ePR (e-Privacy Regulation) law will be ratified in the near future and at that time we will list the cookies used on our site.
- if you have already responded to a pop-up or registration form asking if you want to subscribe to our newsletter (so you won’t be asked again)
- if you have visited the site before
Additionally, if we embed a video on our pages, the video site (YouTube, Vimeo, etc.) may use a cookie to collect anonymous statistics on how you got there and which videos you viewed.
Enabling these cookies is not strictly necessary for the website to function, but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do, some features on this site may not work as intended.
Cookie-related information is not used to personally identify you and pattern data is completely under our control. These cookies are not used for any other purpose than the one described here.
How to control cookies
You can control and / or delete cookies as you wish. Click on this link to find out how to delete cookies. You can delete all cookies that are already on your computer and you can configure most browsers to prevent them from being placed. However, if you do this, you may need to manually adjust some preferences each time you visit a site, and some services and functionality may not work.
We use analytical cookies to identify which pages are being used. This helps us analyze data about website traffic and improve our website to suit customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
If we have a section where you can leave a comment on our site, you can choose to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last one year.
Embedded content from other websites
Articles on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.
You can opt out of receiving analysis by clicking this link to find out how to delete cookies.
Who we share your data with
We do not share your data directly with third parties.
How long we keep your data
We keep contact form entries for six months, analysis records for one year, and customer purchase records for ten years (for accounting purposes).
If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognize and approve any follow-up comments automatically instead of keeping them in a moderation queue.
What rights do you have over your data?
Controlling your personal information
You can choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed that we use your personal information for direct marketing purposes, you can change your mind at any time by writing or emailing us at info @ 27theterrace.restaurant
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you have left comments on this website, you can request to receive an export file of the personal data we hold about you, including the data you have provided to us. You can also request that we delete any personal data that we hold about you. This does not include any data that we are obliged to keep for administrative, legal or security purposes.
Where we send your data
As mentioned above, MailChimp processes our registration forms and newsletters. The data they process can be processed within the EU and in the US European data protection law requires that data on European residents transferred outside the European Union be protected to the same standards as if they were in Europe .
Visitor comments can be verified through an automated spam detection service. This may be located abroad.
Your contact information
If you have any specific privacy concerns, please email, write, or give us a call.
How we protect your data
Our website is a secure site and you will notice the little lock in the address bar. This means that any data transferred from our site to any of our partners mentioned above is encrypted. Access to our system and the website control panel is restricted only to authorized personnel who have received training from personnel on data protection issues. We use complicated passwords on devices that have access to our systems.
What data breach procedures we have in place
Your data is extremely important to you and to us. On the back end of our website we use a system called Wordfence that provides a firewall between our site and the Internet. You can read about it here. If we suspect a breach in our data processing, we will immediately suspend our website to investigate and change all relevant passwords on all devices that have access to our backend systems. Only when we are confident that the data breach has been fixed will we bring our site back online. If the data breach took place through one of our data processing partners, we will send you an email explaining the situation and their recommendations.